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FAQ

What is a Folding Scooter?

Folding scooters are the newest category in mobility. They are designed to be lightweight, portable and easy to use. Say goodbye to the old way of assembling and disassembling multiple pieces. Say goodbye to cumbersome lifts, heavy ramps or an expensive mobility van. Folding Scooters literally change people's lives! They create independence. No need to wait for the assistance of a loved one. Most people can handle a folding scooter all by themselves. A Folding Scooter makes it easy to get out of the house and go see the world hassle free. They are a great way to help you stay active, have the life you want and go where you want to go, when you want to go. Go on that dream cruise with your new reliable folding scooter. See everything there is to see. Take that dream vacation to Europe you've been wanting to go on without worrying about getting around or getting tired or simply put your new folding travel scooter in your car and go shopping at the mall or take it to the park and see the sites. Everyone should have the freedom they deserve and a Folding Scooter is the easiest way to get you out and about. Your new folding travel scooter will become your faithful companion and one of your favorite treasured possessions all rolled into one.

Are Folding Scooters Airline friendly?

Yes, most folding scooters are FDA and TSA approved. For airline travel we highly recommend the Freerider Luggie scooters. They are the best to travel on a plane with as the these are the only scooters that fold in a way that the tiller is protected and do not need a case.

How easy are the folding scooters to get in and out of a car?

Folding Scooters are designed to be portable and are therefore very easy to get in and out of a car. Folding Scooters eliminate the need to purchase a ramp, lift or van conversion. The easiest scooter to get in and out of a car is the Luggie Scooter. It is engineered to slide in and out of a car without lifting up the full weight.

What is the difference between the Lead Acid and Lithium Batteries?

There are several differences between the two. The Lithium Batteries are lighter, they way about 4.5 lbs, they are smaller, charge faster (2 hours from no charge at all) and should last 3 years with everyday use. The Lead Acid Batteries, are bigger, weigh about 20 lbs, take about 6 hours to charge from no charge at all and will last about 1.5 years with everyday use.

Are they easy to fold and unfold?

Yes. The folding scooters are very easy to fold and unfold. We even have one scooter, the Transfomer that folds with just the push of a button.

How long until I get my scooter?

Folding Scooters ordered by 2 pm ET Monday through Friday will ship the same day via Fedex or UPS, and will usually arrive in 3-5 business days.

Are Folding Scooters sturdy?

Yes! Despite their compact size and light weight, folding scooters are surprisingly rugged and sturdy. Our customers often comment to us on this right after seeing them for the first time.

Will you bill my insurance company directly?

While Go Folding Scooters is not able to bill your insurance company directly, we are definitely here to help you with the process. Many of our customers do get reimbursed from their insurance company. We will provide you with a copy of your invoice and you will also need to provide them a letter of medical necessity from your doctor. We recommend calling your insurance company first, let them know what item you want and see if you are covered under your particular policy. If you have any questions, or need any assistance, please feel free to contact us.

What if I don’t like it?

Our folding scooter specialists do their best to ensure that everything you purchase at Go Folding Scooters will suit your specific situation and needs. In the event something just doesn’t work for you, you can return your product (please see our hassle free return policy for details).

What if I find it cheaper?

We are confident you’ll find the lowest prices online here at Go Folding Scooters. We are dedicated to affordable prices and complete customer satisfaction. We ship factory direct and this enables us to keep our costs down and pass on that savings to our customers. However, in the event you find a lower price including shipping elsewhere, we will absolutely beat that price for you. Our goal is to earn your business and make you happy. (Please see Low Price Guarantee for details)

Does it come assembled?


Most of the folding scooters arrive completely assembled for you to ride out of the box. Some require minimal assembly that anyone without any expertise could do. If you do need any help whatsoever though, we always offer free phone support.

How can I trust you?

We understand that you do not know us from Jack or Jill. We appreciate that it can be daunting to buy something as big and important as a scooter online, especially if you’ve never made such an important purchase online before. We are not only business owners but customers and online shoppers as well. So we completely get this concern. We have been selling scooters online for over 7 years. We are not going anywhere. We love what we do and plan to continue helping customers and selling scooters for years to come. We have also partnered with Trust Guard, an online independent watchdog company that verifies the security of each online transaction and the privacy of our customer’s vital information.